Job Description:

As a Risk Operations Analyst II, you will respond to phone inquiries regarding questions related to Legal holds for court ordered levies and garnishments on Chase deposit accounts. You will support Retail Banking Centers, Customers and Attorneys, and you will define, analyze and resolve problems related to general questions about holds on Chase deposit accounts.

Work Schedule: 11am-8pm Monday/Tuesday/ Wednesday/Friday and Saturday (off Thurs & Sun)

If you're interested in working in an environment where leadership, excellence, integrity and diversity are among our core principles, then explore the opportunities at JPMorgan Chase. Further information about careers at JPMorgan Chase can be found on our website:


  • High School Diploma

  • Minimum 1 to 2 years banking experience

  • Call center experience preferred

  • Excellent customer service skills

  • Experience with financial or legal documentation

  • Strong PC Skills

  • Excellent oral and written communication skills with a clear, distinct voice

  • Proven understanding of telephone etiquette

  • Able to quickly resolve customer problems.

  • Able to handle irate customers

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V

Apply at JP Morgan Chase